Become a Basic Pass Member for customers who have one-off spending of HK$100 or above upon dine-in, takeaway or online takeaway ordering (excluding third-party takeaway platform), scan the QR code on the receipt of dine-in or takeaway order via Genki Sushi mobile app or access the registration form after online ordering to complete the registration in 7 days. A membership confirmation email will be sent within 24 hours. 180 days validity period for Basic Pass Membership.
Basic Pass will be upgraded to Silver Pass with cumulative spending of HK$950 or above within any consecutive 62 days during the validity period of such Basic Pass Membership. For customers who have one-off spending of HK$950 or above will become a Silver Pass Member with 2 years validity of membership.
Silver Pass will be upgraded to Premium Pass once the cumulative spending of designated amount has been reached within the validity period of such Silver Pass Membership. For details, you may refer to Terms and Conditions of Genki Membership Program.
You may check your mailbox used for membership registration fist, including the junk/spam mailbox. For assistance, please Click Here to contact our Customer Service Department.
Each valid mobile phone number and email address can be registered for one Membership only.
Silver Pass will be renewed for 2 years with designated cumulative spending in the last two months before the expiry of current membership. Premium Pass will be renewed for 1 year with cumulative spending of designated amount within the validity period of 1 year with cumulative spending of designated amount within the validity period of the current membership.
Membership will be downgraded or expired when member fail to reach the renewal criteria. For details, please refer to Terms and Conditions of Genki Membership Program.
Become a Basic Pass Member to enjoy welcome and monthly e-coupons. Upgrade to Silver Pass to enjoy more exclusive privileges including online queuing, points reward as cash, birthday offer, Member Thankful Day discount and more. For details, please refer to Genki Membership Program.
The e-coupon of Welcome/Upgrade offers will be automatically sent to member account once the customer reaches the individual membership tier. Welcome offer will not be given to Membership downgraded from Premium Pass to Silver Pass.
Birthday offer is applicable for Silver Pass and Premium Pass Members. If you become a Genki member in your birthday month, you may enjoy the birthday offer in the birthday month of the following year.
Only Silver Pass and Premium Pass are eligible to earn Genki Points for transactions. For every HK$10 (net spending excluding 10% service charge) you spend with your valid Genki Member account, you will earn 1 Genki Point. Premium Pass Member can earn extra points during Monday to Friday. Terms apply. Accumulate 10 Genki Points to use as HK$10 in your subsequent purchase. Genki Point can be used in 10-point units.
You cannot earn Genki Point under the following circumstances:
1. If you are unable to present or login to a valid Silver Pass or Premium Pass account at the time of payment. The transaction cannot be recorded by system.
2. If you are restricted by the terms and conditions of specific promotional campaigns.
3. The 10% service charge, discounts offers, coupons, purchase or use of gift vouchers and Genki Point used will not be awarded with Genki Point.
Valid Genki Member account must be present or login at the time of payment. Genki Point will not be granted for the transaction and will not be credited at a later time.
You may view membership status after login to your member account via Genki Sushi website or mobile app.
Silver Pass and Premium Pass are eligible to earn Genki Point upon dine-in, takeaway and online takeaway ordering (excluding third-party takeaway platform). For every HK$10 (net spending excluding 10% service charge) you spend, you will earn 1 Genki Point. Decimal places and spending less than HK$10 will not be counted (e.g. receive 12 Genki Points for net spending excluding 10% service charge of HK$125.50). Premium Pass Member can earn extra points during Monday to Friday. Terms apply.
Your cumulative spending will be updated instantly and Genki Point redeemed will be deducted from your point balance accordingly after each transaction. Genki Point earned in each transaction will be credited to your account within 24 hours.
Silver Pass: Points earned in the 1st year are valid till the 13th month from the start of the current Membership year; Points earned in the 2nd year are valid till the expiration of the current Membership year.
Premium Pass: Points earned during the membership period are valid till the expiration of the current Membership year.
Unused Points will be void and cannot be brought forward to the new membership year.
Silver Pass and Premium Pass members may check their Genki Point balance via the following methods:
1. The receipt for each transaction will clearly list your Genki Point balance.
2. Login to the Member Area of Genki Sushi website or mobile app.
You may login to the Member Area at Genki Sushi website, and present the QR code to cashier, you will then be able to earn and use Genki Points for the transaction.
The new membership expiry date of Silver Pass and Premium Pass will be updated when new membership period starts. For Premium Pass member upgraded from Silver Pass, the member tier and new membership expiry date will be effective from the next day after renewal criteria has been reached.
No. The cumulative spending is calculated based on each individual account. You cannot transfer the spending from different member account.
You may update your personal setting by Login to the Member Area via Genki Sushi website or mobile app (except month of birth and year of birth).
You may simply click "Forgot password" on the member login page of Genki Sushi website or mobile app and follow by inputting your your 10-digit Genki member number or registered email address. A password reset link will be sent to your registered email shortly.
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